Overview

At ZORO Digital Marketing Agency, we are committed to delivering exceptional digital marketing services. We understand that circumstances may arise where a refund is necessary, and we have established this policy to ensure transparency and fairness.

Monthly Services

For monthly recurring services (SEO, PPC, Social Media Management, etc.):

Services may be cancelled with 30 days written notice
No refunds for partial months of service
Prepaid months may be refunded if cancelled within the first 7 days
Work completed prior to cancellation is non-refundable

Project-Based Services

For one-time project services (Web Design, App Development, etc.):

50% deposit is non-refundable once work begins
Full refund available if cancelled before project initiation
Partial refunds may be issued based on work completed
Final deliverables are non-refundable once approved

Satisfaction Guarantee

We offer a satisfaction guarantee on all our services. If you are not satisfied with our work, we will work with you to address any concerns before processing a refund request. Our goal is to ensure you receive the value you expect from our partnership.

How to Request a Refund

To request a refund, please contact us at support@zoromarketing.com with the following information:

Your name and contact information
Service or project details
Reason for refund request
Any relevant documentation

We will review your request within 5 business days and respond with our decision.

Contact Us

If you have questions about this Refund Policy, please contact us at support@zoromarketing.com